Online Worship FAQ

Why does the worship video stop?
When an online video stops while it’s playing that is called buffering. Videos buffer slowly for lots of different reasons including; your home’s internet speed, your computer’s speed, if you have background programs running while you are trying to play a video, etc. Also right now, the internet is being used by more people, more frequently, than ever. Sometimes when there is a lot of traffic on the internet, videos buffer dramatically slower.
What can I do when the video stops?
  • Quit any games and applications that may be running in the background
  • Pause the video to allow a larger buffer
  • Go back ten seconds to allow the video to catch up, or to increase the buffer
How can I hear the service better?
If you’re having trouble hearing the service, you will need to improve the sound quality from your computer. How is this done? First off, computer speakers, especially laptop speakers, are generally poor quality. Using higher quality powered speakers that have their own volume control and are connected to your headphone out jack is a great way to listen for two or more people. If you are watching the service by yourself, plug in earbuds or headphones and listen that way. You can also watch the service through your TV using a TV streaming platform (like Fire TV, ROKU, etc) and navigate to our Grace website. You can also watch by plugging in a HDMI cable connected to your computer. It is also important to make sure the video volume itself is turned up all the way.